Louisiana Rides, LLC
Privacy Policy & Terms of Service

Effective Date: May 17, 2026

1. Introduction

Louisiana Rides, LLC (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of all personal information and healthcare-related information entrusted to us. We provide transportation and courier services involving medical supplies, specimens, pharmaceuticals, healthcare records, and other time-sensitive healthcare materials.

This Privacy Policy and Terms of Service explain how we collect, use, protect, and disclose information when you use our services, website, mobile applications, customer support systems, and communication platforms.

2. Commitment to Privacy and Data Protection

Louisiana Rides, LLC does not sell, rent, trade, or otherwise transfer personal information, protected health information (“PHI”), or customer data to third parties for marketing or advertising purposes.

We maintain administrative, technical, and physical safeguards designed to protect all sensitive information from unauthorized access, disclosure, alteration, or destruction.

3. HIPAA Compliance

When Louisiana Rides, LLC provides transportation or courier services involving Protected Health Information (“PHI”), we operate as a Business Associate under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

We maintain policies and procedures designed to comply with applicable federal and state healthcare privacy and security laws, including:
• HIPAA Privacy Rule
• HIPAA Security Rule
• HIPAA Breach Notification Rule
• Applicable Louisiana privacy and healthcare transport regulations

Louisiana Rides, LLC enters into Business Associate Agreements (“BAAs”) with healthcare providers, laboratories, pharmacies, hospitals, clinics, and other covered entities when required by law.

4. Information We Collect

We may collect the following categories of information:
• Customer names, phone numbers, email addresses, and billing details
• Pickup and delivery addresses
• Delivery instructions and chain-of-custody documentation
• GPS tracking and route information
• Driver identification and employment records
• Device information from our website or mobile applications
• Limited healthcare-related information necessary to complete medical transport services

We only collect information reasonably necessary to provide and improve our services.

5. How We Use Information

Louisiana Rides, LLC may use collected information to:
• Coordinate and complete deliveries and transportation services
• Maintain chain-of-custody documentation
• Provide customer support and service updates
• Comply with healthcare, transportation, and legal obligations
• Improve operational efficiency and security
• Investigate incidents, complaints, or suspected fraud
• Process billing and payments

We do not use healthcare information for advertising or commercial profiling.

6. No Sale of Personal Information

Louisiana Rides, LLC strictly prohibits the sale of customer information, employee information, healthcare data, Protected Health Information (PHI), or operational delivery data.

We do not:
• Sell customer data to advertisers
• Share medical delivery information for marketing purposes
• Provide personal data to data brokers
• Monetize confidential healthcare or transportation records

Any information sharing is limited to operational necessity, legal compliance, payment processing, or authorized service providers operating under confidentiality obligations.

7. Information Sharing and Disclosure

We may disclose information only under the following circumstances:
• To healthcare providers, pharmacies, laboratories, or authorized recipients involved in a delivery
• To contracted technology or payment service providers bound by confidentiality obligations
• To comply with subpoenas, court orders, or legal requirements
• To prevent fraud, security threats, or unlawful conduct
• During business transfers or restructuring, subject to continued privacy protections

All third-party service providers are expected to maintain appropriate security safeguards.

8. Security Safeguards

Louisiana Rides, LLC maintains commercially reasonable safeguards, including:
• Encrypted communications and secure systems
• Password-protected platforms and restricted access controls
• HIPAA and confidentiality training for drivers and staff
• Background checks for personnel handling medical deliveries
• Chain-of-custody tracking and delivery verification
• Incident response and breach reporting procedures
• Secure storage and disposal of sensitive records

While we implement strong safeguards, no electronic transmission or storage method can be guaranteed completely secure.

9. Driver and Employee Confidentiality

All employees, contractors, and drivers are required to:
• Maintain confidentiality of all customer and healthcare-related information
• Complete privacy and compliance training
• Follow chain-of-custody and security procedures
• Immediately report suspected breaches or unauthorized disclosures

Violation of confidentiality obligations may result in termination, legal action, or regulatory reporting.

10. Data Retention

Louisiana Rides, LLC retains records only for as long as reasonably necessary to:
• Fulfill operational requirements
• Comply with healthcare and transportation regulations
• Resolve disputes
• Maintain audit trails and compliance documentation

Records are securely destroyed when no longer required.

11. Customer Rights

Subject to applicable law, customers may:
• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of non-required records
• Request information regarding our privacy practices
• File complaints regarding privacy or data handling

Requests may be submitted in writing to the contact information listed below.

12. Website and Technology Terms

Users of our website and technology platforms agree:
• Not to misuse or interfere with our systems
• Not to attempt unauthorized access to confidential information
• Not to use our services for unlawful purposes
• To provide accurate account and service information

We reserve the right to suspend or terminate access for violations of these terms.

13. Limitation of Liability

Louisiana Rides, LLC is not liable for indirect, incidental, special, or consequential damages arising from service interruptions, delays, cyber incidents, or third-party actions, except where prohibited by law.

Customers acknowledge that transportation schedules may be affected by weather, emergencies, traffic, healthcare facility requirements, or circumstances beyond our reasonable control.

14. Breach Notification

In the event of a confirmed data breach involving Protected Health Information or sensitive customer information, Louisiana Rides, LLC will provide notifications as required by applicable law and HIPAA regulations.

15. Updates to This Policy

We may update this Privacy Policy and Terms of Service periodically. Updated versions will become effective upon posting or distribution. Continued use of our services constitutes acceptance of revised terms.

16. Contact Information

Louisiana Ride, LLC
Privacy & Compliance
Email: info@louisianawheelchairrides.com
Phone: 504-438-9234
Louisiana, United States